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SHIPPING & RETURNS

Free domestic shipping from $700

CURIO charges a flat rate of $10 for standard shipping across Australia, with delivery times ranging from 3-7 business days.

We do hold a small amount of stock in all sizes and in this case we can send out pieces as soon as possible, if we have to knit your blanket to order it can take 10 business days to knit. All Kings are knitted to order as they consume so much raw material over 3kgs of pure Australian Merino wool. There are many steps involved in delivering a finished item, our skilled team is super small and a lot of the skills are held by an older generation as we continued to up skill others we do fall short staffed sometimes due to illness. If you ever have questions about what is in stock or how we can help you with urgent needs please email. enquiry@curiopractice.com.au. 

For all international orders, we charge a flat rate of $60AUD. Estimated delivery times for our international shipping destinations are as follows:

New Zealand 4 - 11 business days
Asia Pacific 5 - 28 business days
North America  10 - 24 business days
Western Europe 5 - 19 business days
Rest of World 12 - 30 business days


If you require express shipment, please contact us for a personalised quote.

We would like to remind our international customers that delivery times for orders may vary due to customs procedures and other factors beyond our control. If you have any questions or concerns about shipping, please feel free to contact us.

Depending on the delivery location, international orders may be subject to additional fees and duties. It is the responsibility of the customer to adhere to payment of any custom duties, taxes, or other related fees. We encourage you to obtain further information on import taxes and duties through your region's customs office before placing your order. This information will help you to understand any additional costs that may apply, and ensure a smooth delivery process for your order.

If a customer refuses to accept a shipment from CURIO, they are liable for any shipping fees and import charges as well as the cost of returning the shipment to CURIO.

RETURNS
We want you to love your CURIO products as much as we have loved making them, and warmly invite you to contact us with any enquiries regarding your order. In the unlikely event that your order arrives with a fault, please contact us immediately at enquiry@curiopractice.com.au, providing a brief description of the issue. We will work with you to resolve the problem as quickly and efficiently as possible. We offer returns for store credit only on unused items within 14 days of receipt. To initiate a return, please ensure you include your order number and the email address used to place the order in your request. Items must be returned in their original condition, unused, and with proof of purchase.